If you are unhappy with your purchase, please reach out to customer support first once you get appoved send it back to our distribution center within 30 days of the delivery date. Please make sure to specify order number(s) on the return package so we can ensure your credit is accurate. All merchandise returns must be unworn, unwashed, and still, have the original tags attached. We are happy to issue you a refund in the form of a LoomRack E-Gift Card for use on a future purchase on LoomRack.com or return your money back. E-Gift Cards never expire!
Helpful Hint: if returning by mail, we suggest using USPS flat rate shipping for convenience (you can find information on flat rate shipping HERE). You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.
Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all product tags attached. Defective items must be reported within 2 days of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package.
Merchandise purchased online can be returned via mail to our distribution center. We recommend shipping packages back using USPS Flat Rate shipping with a tracking number, as we are not responsible for lost packages or stolen packages. Without proof of receipt and delivery, LoomRack will not issue return credit.
Please note that original shipping fees are non-refundable and return shipping costs are the customer's responsibility. LoomRack does not provide return shipping labels. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.
Reserved Rights Regarding Returns
LoomRack reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- Irregular or excessive returns history indicative of “wardrobing;”
- Irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
- Potential fraudulent or criminal activity.
Similarly, LoomRack reserves the right to refuse service to any customer or entity, due to similar actions as noted above.
Non-LoomRack items sent to our distribution center will be discarded upon receipt.
Wardrobing & Excessive Returns
Our Customer Protection Team also handles situations in which a #LoomRackBabes return history may be indicative of fraudulent activity or wardrobing. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a #LoomRackBabe, we must ensure the safety, welfare, and comfort of all #LoomRackBabe across the globe.
Shoe Return Policy
We want you to be fully satisfied with every item you purchase from LoomRack. We pride ourselves on being environmentally friendly, therefore we ship all shoes in a stylish eco-friendly bag. If, for whatever reason, you are not satisfied with your shoes, we will accept returns up to 30 days after purchase if the following conditions are met:
- All items must be unworn,
- All Items must be in their original packaging.
- You must include the original invoice/packing slip, and be
- Accompanied by a completed returns slip (available by clicking here).
Final Sale Items
All items ending in $.96, $.97, $.98 are considered “Final Sale” and cannot be returned for store credit. Additionally, cosmetics & beauty products, bodysuits, swimsuits, and/or undergarments are non-returnable. In the event of an unauthorized return, LoomRack reserves the right to apply a 50% restocking fee for bodysuits, swimsuits, undergarments, or final sale items.
Return the damaged item, we will issue you store credit in the form of an E-Gift Card and you can repurchase the item if desired. We strongly suggest including a tracking number with your package, as we are not liable for packages that get lost in transit.
Return by Mail
Kindly note that without including your order number on the returns slip or with your returned item(s) there may be a delay in processing your return.
Pack your item(s) securely in the original product packaging, if possible. All items must be returned in original condition (including all paperwork, packaging, and accessories) with tags attached. All items must be unworn, unaltered and unwashed. We do not accept returns on bodysuits, bodysuit dresses, swimwear, undergarments, or final sale items (those items ending in $.96, $.97, or $.98).
All return shipping charges must be prepaid. We do not accept COD deliveries; they will be rejected. We recommend sending your return via USPS Flat Rate with a tracking number and insurance, as we are not responsible for lost or stolen packages.
A refund will not be issued in the following cases:
- The refund was requested beyond 30 calendar days of delivery.
- Product sent in for refund does not include all original accessories, attachments, and packaging, any item is not in new or like-new condition, i.e. with cracks, dents or scratches.
- The respective product has not been sent back to LoomRack within 10 calendar days after refund confirmation from LoomRack.com
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. not cleared by customs, delayed by a natural disaster)