LoomRack will refund to the original payment method you used for your order. If you paid by credit or debit card, the amount you paid will be refunded directly to your card. Please allow 5-7 days for the issuing bank to process the refund for your card account.
If your card was canceled or has expired, please contact your bank to inform them of the incoming and refund provide the necessary information to re-route the payment to your new card or bank. If only your card number or expiration date has changed, your bank should be able to handle this internally.
If you paid with a prepaid card, most issuers are able to process your refund back to the original card. Even if the original card is missing, the issuer may be able to create a new card linked to the same account if you have retained your card number and receipts (you may use Wish's email confirmations as your receipts). Please contact your card issuer for more information.
If you paid by PayPal, the amount you paid will be refunded to the PayPal account you used within 3 days. You can login to your PayPal account to claim the refund if it is not routed to your funding method automatically.
Please note that LoomRack can only refund your money to your original payment method and we are unable to issue refunds to a different card, different accounts, or different payment method such as by check.