We process orders very quickly usually within a couple of minutes during business hours, so cancellations cannot always be fulfilled.
It is only possible to cancel your order if the package HAS NOT been processed and handed over to our shipping partners. Please reach out to customer service immediately after you place the order to check the latest order status.
INVALID REASONS:
- Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at www.LoomRack.com. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
- Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
- Buyer placed the order in error - there are multiple conscious steps a buyer should take before an order is placed, once you select an item, add it to cart, proceed to checkout, fill out your shipping information, enter your credit card info and hit "complete purchase" you agree to our terms and services. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.